Q: How do I customize my jar of KindNotes?
A: The customization wizard will walk you through the quick and easy steps to create your KindNotes. Take a look at our Ready-Made and Completed Designs for ideas or to purchase them as shown.
Q: My order is not accurate. How can I fix it?
A: If your order is not accurate, simply reset your browser's cookies and history settings and re-order.
Q: What does each customization include and its price?
A: Each customization includes the container, 31 envelopes, 31 blank papers (you may also select from over 400 library messages or have us handwrite your messages), filling, ribbon, and an instructional tag that says "Begin each day with a little inspiration". The price is based on the container selected.
Q: What is the cost of shipping and handling?
A: Shipping & Handling is based on the weight of your order. Most orders average $8.95
Q: How many days does it take for my order to be delivered?
A: It takes approximately 5-7 business days for delivery. Please note that if there are any questions regarding your order, KindNotes will contact you via email and will place a hold on your order until questions are cleared. Please verify the shipping address and notify us immediately of changes as redelivery fees will apply, unless it was the result of our error.
Q: What happens if no one is home to accept the package?
A: It is up to the carrier to decide whether or not it is safe to leave your package at the front door. Generally, they would leave a notice that you have a package waiting at their facility for pick up, or that they will make another attempt for delivery. If no action is taken, the carrier will return the package to us and a redelivery fee will apply. Suites and apartments will require signatures.
Q: Do you have expedited shipping for next day or two day delivery?
A: You have the option of selecting Express shipping during checkout. We will process your order immediately to have it arrive in 3-4 business days. Because our product is handmade according to each customization, requests for next day is not available. Domestic shipping rate starts at $29.95 (US) and $49.95 (International).
Q: Do you ship internationally?
A: It takes 2-5 business days to process an order. International orders are then shipped via USPS (5-10 business days). Once your order is sent to the post office, we have no control over International restrictions and guidelines for receiving shipments. We are not liable for customs search (if any) that may alter the product. Redelivery fees may apply for packages undeliverable (i.e. insufficient address, incorrect), unless it was the result of our error. Please also see our returns policy below.
Q: Do you have gift wrapping options or a gift tag?
A: Our gift boxes are made of gold linen foil, finished with a satin red ribbon to create an elegant presentation for your recipient. A gift tag that says "Open One a Day for a Special Surprise" is affixed to the gift box. Optional: $4.95 each.
Q: Will the package tell the recipient what to do with the gift?
A: All containers include a FREE tag that simply says "Begin each day with a little inspiration"
Q: If I'm shipping directly to the recipient, will the package contain an invoice or the cost of the gift?
A: An invoice is not included in the package. Only a FREE gift tag and the items you ordered will be included.
Q: What are your payment options?
A: KindNotes accepts secure payment for Visa, Mastercard, and American Express, Discover, and Paypal.
Q: Is it safe to provide my credit card information on this site?
A: Yes. Your information is processed via NaviGate. You will note that during checkout, you will see a LOCK icon on the right of the web address bar, symbolizing website security.
Q: What is the service charge to request messages to be hand-written by KindNotes?
A: The service charge to hand-write your personalized messages is $19.95. Your kindnotes are naturally written by our designated employees, therefore each letter may not be perfect. We do not accept any indecent or sexual-related messages and have the right to omit those messages at our discretion; we are not liable for messages requested to be handwritten.
Q: What are the envelopes constructed of?
A: Envelopes are constructed of decorative cardstock paper.
Approx. 1 5/8” x 1 1/8” when closed.
Q: What kind of paper are messages printed on?
A: Messages are printed on good quality 90lb. white paper measuring 1 1/2” x 2 1/8” when opened. The paper is folded in half to fit into the envelopes.
Q: Are library messages handwritten?
A: Library messages are typed in Bradley Hand font, used to mimic that of natural writing; 12pt. for clarity.
Q: Can I purchase more envelopes and papers?
A: Yes. Refills for envelopes and papers are available with white paper. Refills are available in packages of 31 pre-folded envelopes with 36 blank papers.
Q: Do the envelopes have adhesives?
A: Due to the size of the special envelopes, they are not available with adhesives, however you may request us to seal your envelopes with your messages inside for a fee of $3.95. Please note that unsealed envelopes will create a fuller, more appealing presentation.
Q: What is your cancellation policy?
A: You may cancel your order for a full refund if it has not been processed or shipped. If your order has shipped, we will refund the purchase price, less any service fees and S&H. Note: We do not cover the S&H fee for returns
Q: What is your return policy?
A: If you are not pleased with what you received, you may return it to us for a refund of the purchase price, less any service fees and S&H (Notes: We do not cover shipping costs for the return). Redelivery fees will apply if: 1) You've provided a wrong or insufficient address and a package was returned to us 2) If no one was available to accept or claim a package and the carrier returned the package to us.
Please note that contents may shuffle during transit. If you have any other questions, please feel free to contact us at info@kindnotes.com. Thank you for your interest.
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